COZY Foods, Inc. (“COZY,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, place an order, create an account, sign up for emails, SMS, or RCS messages, or otherwise interact with us.

By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information you provide directly to us, including your name, email address, phone number, shipping address, billing address, payment details, order information, account information, and any messages or requests you send to us.

We may also automatically collect information when you visit our website, including your device type, browser type, IP address, pages viewed, products viewed, items added to cart, checkout activity, referring website, and other website usage information.

How We Use Your Information

We use your information to operate our website, process and fulfill orders, provide customer support, send order confirmations, send shipping and delivery updates, manage returns or order issues, improve our products and customer experience, prevent fraud, and comply with legal obligations.

If you sign up for marketing, we may also use your information to send emails, SMS messages, and RCS messages about COZY products, promotions, restocks, cart reminders, product updates, events, and other brand news.

Orders and Checkout

When you place an order on our website, we collect the information necessary to process your purchase, confirm your order, arrange shipping, provide delivery updates, and assist with any order-related questions.

Payment information is processed by our payment providers. We do not store your full payment card details on our servers.

Email Marketing

If you sign up for COZY emails, we may send you marketing emails about product launches, restocks, offers, recipes, brand updates, and other COZY news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails. Even if you unsubscribe from marketing emails, we may still send you transactional emails related to your orders, account, or customer service requests.

SMS and RCS Messaging

If you opt in to receive SMS or RCS messages from COZY, we may send you text-based or rich messaging communications, including order updates, shipping notifications, delivery updates, cart reminders, exclusive offers, restock alerts, product updates, and other COZY marketing messages.

Message frequency may vary. Message and data rates may apply. Consent to receive SMS or RCS marketing messages is not a condition of purchase.

You may opt out of SMS or RCS messages at any time by replying STOP, where available, or by following the unsubscribe instructions included in the message. For help, you may reply HELP, where available, or contact us directly.

We do not sell, rent, or share your SMS opt-in information, RCS opt-in information, or messaging consent status with third parties for their own marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to help our website function, remember your preferences, understand how visitors use our site, personalize your experience, measure marketing performance, and support advertising and cart reminder features.

You can adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.

How We Share Information

We may share your information with trusted service providers who help us operate our business. These may include ecommerce platforms, payment processors, shipping carriers, email and SMS marketing providers, analytics providers, advertising platforms, fraud prevention tools, customer service platforms, and other business partners who support our website, orders, communications, and customer experience.

We may also share information if required by law, to protect our rights, to prevent fraud or security issues, or in connection with a business transaction such as a merger, acquisition, or sale of assets.

Third-Party Services

Our website may use third-party tools and services to support checkout, payments, shipping, email marketing, SMS/RCS messaging, analytics, advertising, and customer support. These third parties may collect or process information according to their own privacy policies.

Your Choices

You may unsubscribe from marketing emails at any time using the unsubscribe link in our emails.

You may opt out of SMS or RCS messages by replying STOP, where available, or following the unsubscribe instructions included in the message.

You may also contact us to request access to, correction of, or deletion of your personal information, subject to applicable laws and business requirements.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no website, online system, or method of transmission is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will update the “Last updated” date at the top of this page. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

COZY Foods, Inc.
Email: hello@cozyfoods.com
Website: cozyfoods.com